Revisited :: June 26, 2008

If you read below, you can get a sense of what happened with BustedTees.com and I. The short and sweet is that they erred sending a shirt to a close friend of mine and expected me to pay the shipping to get the shirt returned so they could try again.

After four phone calls, the last being productive, I managed to arrange for them to ship a new shirt (the right one this time!) to the original recipient and to ship him a return, postage-paid shipping label. Not bad, eh? So, while their policy is definitely very crooked, if you’re willing to stay on them you can get what you want.

What did I do to get BustedTees.com to pay for return shipping? I spoke frankly about how they screwed up and embellished a little about how badly the wrong shirt was received by the recipient. In truth, it was received with more of a “wtf?” than a “omfg, I hate you for this” as I let them believe, but what is a boy to do when a company tries to screw its customer?

My advice to anyone trying to get their money’s worth out of BustedTees.com is to call during normal business hours, be unafraid of showing how much their error is affecting you, and not to give up after the first person says there’s nothing they can do. There most certainly is something they can do and will do if you make them.

Original Post

So, I recently purchased a t-shirt from bustedtees.com, a popular e-tailer of t-shirt with catchy crap on the fronts. The order total was $23.08, a fortune for a t-shirt, but I was making a present of it, so the cost was worth it.

After the package was received (thanks to UPS’s online tracking that is not bullshit), I called the person to whom I was sending the shirt. The t-shirt I picked made a perfect extension to a running joke I was participating in, so I felt sure that when the person got the shirt, he would be excited about it.

Was he excited about the shirt he received? No. Not at all. “Why?” you might be asking. Because BustedTees.com fulfillment department got my order wrong. They sent a t-shirt that had nothing to do with anything. One that wasn’t even funny.

Aside from being irritating this means that I have to go collect a present from someone, ship it back to Maryland, and wait for a new one to come through. Suck. Big suck in fact.

But that’s not all! With BustedTees.com not only do you get the wrong merchandise, you also get a company policy of non-refundable shipping charges.

That’s right, not only do you have to suck up the wait for the right t-shirt (theoretically) to come, you also have to pony up shipping costs for the UPS truck to haul their crap away.

In short, I will never be purchasing from BustedTees.com again. BustedTees.com is a rip off and a scam.