How much more blunt could I be about it? Nothing shakes a person’s confidence like being on the seventieth screen of a web application where some of your most sensitive personal information has been entered and seeing that you can’t agree to the terms and conditions because the classic ASP application crapped out and couldn’t generate a submit button for you.

I actually thought this was a probably held exclusively by BlueCross/BlueShield–whose websites by the way are absolutely mare’s nests–but I’m dismayed to find that Humana, who I’ve chosen as my carrier suffers from the same woes. As I’m writing these lines I’m waiting for the “My Messages” screen to load. A whopping 24 second load time for a screen that looks a lot like this:

(click to view larger)

If you do click the link, make sure you check out the sweet 1px horizontal scrollbar, which sticks around even when the window is stretched out to 1680×1050.

The bank I prefer has amazing web applications, great security, and has never once thrown an exception generating basic UI elements. They also take a lot less of my money than my insurance company. Humana, you lured me in with cross-browser support on your main site (they really did, that is the actual reason I chose them over BlueCross/BlueShield), but you have since shaken my confidence with your ASP errors and User Interface neglect. Shame on you and the precedent you maintain with such a crumby application.